Privacy Policy
Last Updated: June 2026
At CAD Forge, we respect your privacy and are committed to protecting the personal information and project files you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
This policy is intended to comply with the British Columbia Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.
Information We Collect
We only collect information reasonably necessary to provide our services. We may collect:
- Name, Email Address, Phone Number, and Company Name
- Shipping and Billing information
- Project details and communications
- Uploaded files, including CAD models, STL files, drawings, and images
- Website usage information such as IP Address and Browser type
How We Use Your Information
We use your information to:
- Respond to Inquiries and Quote Requests
- Manufacture and Deliver products
- Communicate about your Project
- Process payments and maintain Business Records
- Improve our Website and Services
- Meet Legal and Regulatory Obligations
Project Files and Confidentiality
Customer files and project information are used only for quoting, manufacturing, and customer support purposes.
CAD Forge does not sell, share, or distribute customer designs to third-parties. Access to customer files is limited to individuals who require access for legitimate business purposes. Customers retain ownership of their intellectual property.
If your project requires additional confidentiality protections, please contact us regarding a Non-Disclosure Agreement (NDA).
Data Security
We take reasonable measures to protect personal information and project files from unauthorized access, disclosure, loss, or misuse. While no system can guarantee absolute security, we strive to use secure business practices and technologies.
Cookies and Analytics
Our website may use cookies and analytics tools to improve website performance and user experience. You may disable cookies through your browser settings.
Third-Party Services
We may use trusted third-party providers for website hosting, payment processing, cloud storage, and shipping services. These providers receive only the information necessary to perform their services.
Your Rights
You may request access to or correction of your personal information by contacting us. You may also withdraw consent for marketing communications at any time.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
CAD Forge
203-10778 138 St,
Surrey, British Columbia, Canada
Email: contact@cadforge.ca